Thank You, We Received Your Message
What Happens Next
We’ll review your note and reply with helpful options. A brief call may be offered to understand your goals, location, and schedule. If you asked about insurance, we’ll explain how coverage may work, with final details confirmed by the program and your insurer. You decide if and when to move forward.
Need Help Sooner?
If your situation is urgent, please call the emergency number at the bottom of the page. Messages aren’t monitored 24/7. For emergencies related to mental health or substance use, call your local emergency number or your country’s suicide and crisis line.
Featured Resources
- Alcohol
FAQs
When will I hear back?
We respond as quickly as possible during business hours. If it’s urgent, use the phone number at the bottom of the page.
What should I prepare for our call?
Have your location, preferred schedule, and insurance plan handy. If you’re reaching out for a loved one, share only what they’re comfortable with you disclosing.
Can we skip a phone call?
Yes. If you prefer, communication can continue by email or text. Some verifications may still require a brief call.
In Crisis? Get Immediate Help.
If you or someone you know is in immediate danger or experiencing a medical emergency, call 911.
You can also contact the Suicide & Crisis Lifeline for free, confidential support 24/7 at 988.
Additional Resources:
- SAMHSA’s National Helpline: 1-800-662-HELP (4357)
- National Domestic Violence Hotline: 1-800-799-SAFE (7233)
- Crisis Text Line: Text HELLO to 741741